Refund & Return Policy
At Abinfosol.net, customer satisfaction and digital integrity are top priorities. Please review our refund and return policy before making a purchase.
1. 📌 General Policy
Due to the nature of digital products (e.g. antivirus license keys, downloadable content), all sales are final once a license key or software download is delivered. However, we offer limited refunds under strict conditions.
2. 💸 Refund Eligibility
We will process a refund if:
- The license key provided is invalid or non-functional and cannot be replaced.
- The product purchased is not as described due to an error on our part.
- The customer was charged multiple times for the same order.
- The product could not be activated and all troubleshooting measures failed.
✅ In such cases, please contact us within 48 hours of delivery.
3. ❌ Refunds Are Not Granted If
- The customer changed their mind after license delivery.
- The product was purchased in error.
- The software is incompatible with the customer’s system (unless clearly stated on the product page).
- Any issue arises after successful activation of the license/product.
- A discount or promo code wasn’t applied during checkout.
4. 🔁 Returns Policy
As we deal with intangible digital products, returns are not applicable. Once a license key or digital download is issued, it cannot be “returned” or revoked.
5. 📝 Cancellation Policy
- Orders cannot be canceled once the license key has been issued or the product download initiated.
- In case of accidental duplication or payment issues, please contact us immediately to review the case.
6. 🔍 Resolution Process
If you believe you’re eligible for a refund:
- Contact us at 📧 [Insert Support Email] with your Order ID, product name, and a brief explanation of the issue.
- Our support team will respond within 1–2 business days.
- If approved, the refund will be issued to your original payment method within 5–7 business days.
7. 📦 Third-Party Products
Products provided through third-party vendors (e.g., brand-name antivirus companies) are subject to the respective vendor’s refund policy. We will assist you in initiating such a request where possible.
8. ❓Need Help?
If you have any questions about refunds, don’t hesitate to contact our support team:
📧Email:info@abinfosol.net
📞 Phone:+1-850-724-8699